How can we help you?
What is Fashion Den?
Fashion Den is a chic store featuring contemporary, trendy clothing and accessories for women and men. Read our story here.
Where are you located?
We are located at 4041 W Wheatland Rd #108, Dallas, TX 75237.
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
Do you sell Gift Cards?
We currently offer gift receipts. We will offer gift cards in the future.
Where do you ship to?
What does shipping cost?
- *Standard Shipping is free for orders over $75.
- All other orders under $75, Standard Shipping is $10.
- Express Shipping is $25.
* NOTE: Free Standard Shipping applies to orders over $75 before tax. Shipping rates valid on online orders only.
How long does shipping take? What shipping methods do you use?
The processing time for orders is 3-5 business days. After that, delivery time with the United States depends on the following shipping type selected:
- Standard Shipping (USPS First Class and Priority): 5-10 business days
- Express Shipping (USPS Express Mail): 2-3 business days
Please keep in mind that processing and shipping time may vary during holidays or limited edition products.
Can I track my order?
I entered in the wrong shipping address. What can I do?
Please contact us immediately to correct your address before we ship your order. If we have shipped your order, then we are not responsible for incorrect addresses. Once we transfer your package to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages.
For missing mail, please visit USPS for further guidance, https://www.usps.com/help/missing-mail.htm.
What if my package was lost or damaged?
We are not responsible for lost, delayed, held or damaged packages. We are also not responsible for any shipping deliveries that may be affected by natural occurrences, incorrect delivery errors via carrier or incorrect shipping info.
Once we transfer your package to USPS, it is then their responsibility to deliver and handle concerns for shipping-related issues, such as delays or lost packages. Please contact USPS at https://www.usps.com/help/claims.htm.